If you make six unsuccessful login attempts, your account is locked. To remove the lock from your account, you must contact MCHCP Member Services at 800‑487‑0771 from 8:30 a.m. - 4:30 p.m. Monday through Friday excluding state and federal holidays.

Your covered spouse accesses myMCHCP using the same process as you, the subscriber.

The spouse should select Register on the login page. This will direct them to a page where they will enter the following information about themselves:

• Last 4 digits of Social Security number
• Last name
• Date of Birth
• ZIP code

On the next page they will then need to enter the following information about the subscriber:

• Last 4 digits of the subscriber's Social Security number
• Subscriber's date of birth

The spouse then creates an Username, password and security image to access the site.

View the How to Register a Spouse demonstration for assistance.

During login, you are asked to register the device you are using to access myMCHCP. You will have to answer a security question (for example, your date of birth) before you register the device. Registrations are stored as cookies.

If more than one MCHCP member uses a device, each member will need to register the device for his or his myMCHCP account.

If you access myMCHCP from a public or shared device, do not register the device. If you use a public or shared device, or simply decide not to register your device, you must answer a security question each time you access myMCHCP.

During registration, you must create a unique Username using these guides.

Your Username:

• Must contain between 6-50 numbers, letters and characters. Spaces are not allowed
• May be an email address
• Cannot be a 9-digit number resembling a Social Security number
• Cannot be a 10-digit number resembling an MCHCPid

During registration, you must create a password using these guides.

Your password:

• Must contain at least 8 characters
• Must contain a number
• Must contain a special character (such as ! or &)
• Cannot contain your Username

A password reset option is available should you forget your password. Select Forgot my password or security image and receive an email or text with a temporary password.

During registration, you must choose a security image. The security image you select appears in a group of images each time you enter your Username. Confirming your security image lets you know it is safe to enter your password.