To ensure your protection, members must register an account to access myMCHCP.
The following account information is established when you register for myMCHCP.
- Online ID
- Security Image
MCHCP recommends that you create a unique Online ID and a password that you can
remember. Creating a unique Online ID and password ensures that only you will have
access to your health care information available through myMCHCP.
You may enter either of these identifying items as your Online ID:
- Your MCHCPid
- Your Online ID
Use this as a guide when creating an Online ID:
- Online ID must contain between six and 50 numbers, letters and characters.
- Your email can be used as an Online ID.
- Online ID cannot be a nine-digit number resembling a Social Security number.
- Online ID cannot be a ten-digit number resembling an MCHCPid.
- Must contain at least 8 characters.
- Must contain a number.
- Must contain a special character (such as ! or &).
- Cannot contain your Online ID.
You're asked to choose a security image. The security image you select appears in
a group of images each time you enter your Online ID. Confirming your security image
lets you know it is safe to enter your password.
You're asked to register the devices(s) you use to access myMCHCP. You will have
to answer a security question (for example, your date of birth) before you register
the device. Registrations are stored as cookies on your device.
If more than one MCHCP member uses a device, each member will need to register
the device for his or his myMCHCP account.
If you access myMCHCP from a public or shared device, do not register the device.
If you use a public or shared device, or simply decide not to register your device,
you must answer a security question each time you access myMCHCP.
A password reset option is available should you forget your password. Select
Forgot my password or security image and receive an email or text
with a temporary password.
If you make six unsuccessful login attempts, your account is locked. To
remove the lock from your account, you must contact MCHCP Member Services at 800-487-0771
from 8:30 a.m. - 4:30 p.m. Monday through Friday excluding state and federal holidays.
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